These Terms & Conditions apply to all memberships, trial memberships and promotional offers provided by PWR FIT Studios. By purchasing, activating or using a membership or trial, you agree to these Terms & Conditions.
1. Memberships
Memberships are personal to the named member and cannot be shared, transferred or assigned to another person.
Memberships provide access only to the classes or services included in the membership purchased.
2. Payments
Membership fees are charged automatically using your nominated payment method via Stripe. A payment processing fee applies to each transaction.
By purchasing a membership, you authorise PWR FIT Studios and its payment provider to process recurring membership payments, including any applicable payment processing fees, until your membership is cancelled in accordance with these Terms & Conditions.
It is your responsibility to ensure your payment details remain current. If your payment method changes or expires, you must update your payment information promptly to avoid any interruption to your membership.
3. Automatic Renewal
Memberships commence on the date of purchase and renew automatically unless cancelled in accordance with these Terms & Conditions.
Weekly memberships renew every seven (7) days, and monthly memberships renew on the same date each month as the original purchase date.
Membership fees will continue to be charged automatically until the Membership is cancelled in accordance with these Terms & Conditions.
4. Failed Payments
Members are responsible for ensuring sufficient funds are available for all scheduled membership payments.
If a scheduled payment is declined or returned unpaid, PWR FIT Studios may attempt to process the payment again and/or contact you to arrange payment of the outstanding amount.
Membership fees remain payable until your membership is cancelled in accordance with these Terms & Conditions. A failed or cancelled payment does not constitute notice of cancellation.
PWR FIT Studios may suspend your membership, including access to classes and booking privileges, until any outstanding amounts have been paid. Suspension of your membership does not cancel your membership or release you from liability for any membership fees owing, including those payable during any applicable notice period.
PWR FIT Studios reserves the right to recover any overdue membership fees and any reasonable costs incurred in doing so, to the extent permitted by law.
5. Membership Cancellation
Memberships may be cancelled by providing two (2) weeks' written notice by email to meg.pwrfit@gmail.com.
Membership fees will continue during the notice period.
No refunds are provided for membership payments already processed.
Cancellation requests do not alter your renewal date. Membership fees remain payable during the required two-week notice period.
6. Membership Holds
Weekly and monthly memberships may be placed on hold for a maximum of four (4) weeks per calendar year.
Hold requests must be made in writing before the requested hold period begins. Memberships cannot be placed on hold retrospectively.
Membership payments and access will pause during the approved hold period.
Unused hold weeks do not carry over into future years.
Additional holds may be approved at PWR FIT Studios' discretion in exceptional circumstances, such as serious illness or injury.
7. Booking Classes
Members must book all classes in advance through the PWR FIT Studios booking system (Momence). Members who have not booked into a class may be refused entry.
Class bookings are subject to availability and operate on a first-come, first-served basis.
PWR FIT Studios reserves the right to set booking windows, waitlists and booking limits where required.
8. Cancelling Bookings
If you are unable to attend a booked class, you must cancel your booking as early as possible through the PWR FIT Studios booking system.
Class Pass holders who cancel less than two (2) hours before the scheduled class start time, or who fail to attend a booked class, will forfeit their class credit.
Repeated late cancellations or no-shows may incur a fee or result in temporary booking restrictions, at the discretion of PWR FIT Studios.
9. Classes and Timetable Changes
PWR FIT Studios reserves the right to cancel, reschedule or modify classes, substitute instructors, or amend the class timetable where reasonably necessary.
Where practicable, members will be notified of any changes in advance. However, there may be occasions where changes need to be made at short notice due to illness, emergencies, low class numbers, maintenance, or other operational requirements.
10. Studio Closures
PWR FIT Studios may be required to temporarily close or suspend operations due to circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather events, power outages, public health restrictions, government directives, equipment failure, building damage, or other emergencies.
Where reasonably possible, PWR FIT Studios will notify members of any temporary closure and will endeavour to resume services as soon as practicable.
Temporary studio closures due to circumstances beyond our reasonable control do not automatically entitle members to refunds. At its discretion, PWR FIT Studios may offer alternative services, membership extensions, account credits, or other appropriate remedies where reasonably practicable.
11. Guest Passes
PWR FIT Studios may offer complimentary guest passes as a benefit of selected memberships.
Guest passes are available only to first-time visitors who have not previously attended PWR FIT Studios under any trial, membership, class pass or membership.
All guests must create a Momence account, complete the required registration and waiver, and book into the class using their guest pass before attending.
Guest passes have no cash value, cannot be transferred, exchanged or accumulated, and may only be used in accordance with the conditions published by PWR FIT Studios.
PWR FIT Studios reserves the right to amend, suspend or withdraw the guest pass benefit at any time.
12. Health and Safety
Members participate in all classes and activities at their own risk.
You agree to inform PWR FIT Studios of any medical conditions, injuries, pregnancy or other circumstances that may affect your ability to participate safely.
Members must immediately notify their coach if they feel unwell, experience pain, dizziness or believe continuing exercise may be unsafe.
You agree to follow all instructions provided by our coaches and use equipment safely and responsibly.
13. Member Conduct
PWR FIT Studios is committed to maintaining a welcoming, respectful and inclusive environment for all members, coaches and visitors.
Members must:
treat staff, coaches, other members and neighbouring businesses with respect;
follow all instructions provided by coaches;
use equipment safely and for its intended purpose;
respect the studio, its facilities and equipment;
wipe down equipment after use, where requested;
refrain from behaviour that is abusive, intimidating, discriminatory, unsafe or disruptive; and
comply with all reasonable policies, procedures and directions issued by PWR FIT Studios.
PWR FIT Studios reserves the right to refuse entry, suspend or terminate a membership, without refund, where a member's behaviour places others at risk, damages studio property, or negatively impacts the safety, wellbeing or enjoyment of the studio community.
14. Membership Changes
PWR FIT Studios may introduce new memberships, amend membership pricing for future billing periods, or make reasonable changes to membership inclusions.
Where a change affects an existing membership, reasonable notice will be provided.
15. Personal Information
Your personal information will be collected and stored in accordance with the Privacy Act 2020 (New Zealand).
Information is used for administering memberships, bookings, payments and communicating with members.
16. Photography & Social Media
PWR FIT Studios may occasionally take photographs or videos for promotional purposes. Members who do not wish to appear in promotional material should notify PWR FIT Studios. We will make reasonable efforts to respect those preferences.
17. Personal Belongings
Members are responsible for their personal belongings. PWR FIT Studios accepts no responsibility for loss, theft or damage to personal property brought onto the premises.
18. Limitation of Liability
To the extent permitted by New Zealand law, PWR FIT Studios is not liable for any loss, damage or injury arising from participation in classes or use of the facilities, except where liability cannot legally be excluded.
Nothing in these Terms limits your rights under the Consumer Guarantees Act 1993 or any other applicable New Zealand legislation.
19. Changes to These Terms
PWR FIT Studios may update these Membership Terms & Conditions.
PWR FIT Studios aims to apply these Terms & Conditions fairly and reasonably. Where exceptional circumstances arise, we may exercise discretion where appropriate.
The latest version will always be available on our website and will apply from the date it is published.
20. Governing Law
These Terms & Conditions are governed by the laws of New Zealand.